Contact Us

Our dedicated online support team operate Monday-Friday, 9am-5pm. We would love to hear from you and endeavour to reply to all queries within 24 hours. Our team are based in the UK.

Get in touch

Contact Details

phone 0333 2100 256

info@ukrugbystore.com

Opening Times

clock Monday - Friday: 9am - 5pm

FAQs

How long does it take to receive an order?

We aim to ship stock orders within 24-48 hours, but will always ship everything as quickly as possible.

Our retro range has got an extended leadtime of around 28 days and please allow approximately 14 days for us to ship our concept kits.

What is the status of my order?

After placing an order, you can view the order status 24 hours a day by simply clicking on the "My Account" link at the top right corner of every page of our website. You can also find a "My Account" link in the footer on mobile. 

How can I track my order?

You will receive an email upon creation of the shipping label, which means your order is getting ready to go out the door and be shipped to you. 

Can I return my order?

We accept returns within 28 days. You can only return items which are in original condition with labels intact.